Shipping policy
Shipping Policy – FeWanGo
Last Updated: October 23, 2025
Operator: Fei & Wanli GbR (FeWanGo), Heublumenweg 5, 89335 Ichenhausen, Germany
Contact: info@fewango.com · +49 170 408 9716
1. Delivery Areas & Transit Times
- Germany (DE): Standard 2–4 business days
- European Union (EU): Standard 2–8 business days
- International (outside EU): Standard 2–8 business days (depending on destination country)
Transit times are estimates starting from handover to the shipping carrier (e.g., DHL/DPD/GLS/UPS).
2. Shipping Costs & Free Shipping Thresholds
| Zone | Service | Transit Time | Shipping Cost | Free Shipping Above |
|---|---|---|---|---|
| Germany | Standard | 2–4 BD | €3.99 | €29.00 |
| EU (e.g., AT, BE, BG, …) | Standard International | 2–8 BD | €6.99 | €49.00 |
| International (e.g., UAE, AU, CA, …) | Standard International | 2–8 BD | €9.99 | €69.00 |
Notes:
- Specific availability for each country is displayed at checkout.
- During promotional periods or for bulky items, different conditions may apply (these will be clearly indicated in the shopping cart).
3. Order Processing Time
Orders are typically processed within 1–2 business days after payment is received (Mon–Fri; excluding public holidays). Pre-orders follow the information provided on the product page.
4. Shipment Tracking
After dispatch, you will receive a shipping confirmation with a tracking link via email/SMS. Partial shipments are possible (at no extra cost).
5. Delivery & Failed Delivery Attempts
Please double-check the name/address/phone number. After repeated unsuccessful delivery attempts, the package may be redirected to a pickup station or returned to us. For parcels returned due to incorrect/incomplete address, failure to pick up, or refusal of acceptance: the product value will be refunded minus the actual incurred shipping/return costs; a new shipment is possible subject to additional shipping charges.
6. Loss/Damage
Please report any shipping issues within 7 days of the (planned) delivery date to support@fewango.com (include order number, photos, proof of packaging). For B2C purchases shipped to DE/EU, we bear the transport risk until the goods are delivered to you.
7. Taxes, Duties & Fees
- EU Deliveries: Prices generally include VAT. No customs duties apply.
- Outside the EU: Any applicable customs duties, import taxes, or clearance fees are the responsibility of the recipient; these may be collected by the carrier upon delivery.
8. Non-Deliverable Items
If an item is unexpectedly unavailable (e.g., inventory discrepancy/quality check), we will inform you immediately and offer a replacement, partial shipment, or refund.
9. Force Majeure & Peak Periods
Delays due to strikes, customs events, severe weather, pandemics, and peak seasons (e.g., Black Friday/Christmas) are possible. We will keep you updated via email.
10. Changes
This policy may be updated. The version published on this page applies.
Questions? Write to us: support@fewango.com